Refund policy

The details

• What counts as unusedYou haven't exported a LUT, run an AI grade or exported a video since the charge. Opening the editor, trying looks and grading photos doesn't count as use. AI grading and video export cost money to run each time, which is why they're the line.
• Week pass and LifetimeOne payment each. Ask within 7 days of buying and, if you haven't used Pro, you get the whole amount back. A refund ends Pro on your account.
• Monthly ProEach monthly charge is treated on its own: ask within 7 days of that charge, and if you haven't used Pro since it, that charge is refunded. That covers a renewal you meant to cancel. Cancelling is separate and always available from your account settings; you keep Pro until the end of the month you've paid for.
• LUT packsA pack you haven't downloaded yet is refunded in full within 7 days. Once the files are downloaded they can't be given back, so a downloaded pack isn't refundable.
• AI credit top-upsCredits you haven't spent are refunded within 7 days. Credits already used aren't.
• Sale and discount pricesBought with a discount code or in a sale? The refund is what you actually paid.
• Always refundedA duplicate charge, a billing mistake, or a charge after you'd cancelled is refunded whenever you spot it, used or not, outside the 7 days too.
• If something doesn't workIf a paid feature doesn't work for you and I can't fix it, I'll refund it even if you've used it. Tell me what happened; I'd rather fix it, but you won't be stuck paying for something broken.
• Sponsor slotsCovered on the sponsor page: I review every placement, and anything I decline or remove is refunded.
• Your legal rightsIf you live in the EU or the UK, consumer law may give you 14 days to cancel a digital purchase. This policy adds to your legal rights; it doesn't replace them, wherever you live.